Saturday, March 10, 2012

Premium products and premium service


We are finally fixing our chairs from the dining table…

I am positive surprised that Rolf Benz actually sent us a set of replacement parts at no cost.
Sometimes premium products also have premium service – great! This feels a little like getting an iPad or iPhone repaired at Apple.

From a customer retention perspective this works out very well. I would always recommend Rolf Benz products after this positive experience…